SneakerDoc

From manual records to one POS in 20 days

Retail and e-commerceDesignEngineering

Client: The Sneaker Doctor
Industry: Sneaker Cleaning and Restoration
Disciplines: Design, Engineering
Services: Product Design, Web App Development

SneakerDoc’s new transaction form: a customer found by phone, three pairs with before photos and their services, the pickup date, a promo, a deposit, and the total and balance.

The challenge

The Sneaker Doctor cleans and restores sneakers, and every pair passes through several staff members from drop-off to pickup. Transactions were recorded by hand. Payments came in through different channels, so closing the day was guesswork. When something went wrong, nobody could tell who had handled the pair.

What we built

We built SneakerDoc, a POS that covers the whole shop flow. Staff log each pair at intake, take before and after photos, and move it through the service queue. Customers get an SMS update at each key step. Pickup is checked against the claim, and payments and expenses are recorded by channel.

SneakerDoc’s service queue: transactions by pair status, each with the customer, pair count, branch, pickup date, total and balance.

One SneakerDoc transaction: the customer and rescheduled pickup, each pair’s service and status, the payment summary and SMS history, the assigned staff and its QR code.

SneakerDoc on three phones: a transaction’s before and after photos, a claim stub with its QR code, and a pair being marked as claimed.

SneakerDoc’s owner dashboard for October: pairs, revenue collected and outstanding, net income after expenses, and collections by channel.

SneakerDoc’s audit log: every staff action with its time, event, record, staff member and source.

The result

In production 20 days from brief.
Every pair has a status, and every payment can be traced to its channel.
The owner reviews revenue and expenses from one screen, with every staff action on record.

Start a project like this