RequestFlow
From chat threads to one system in 4 weeks
We keep this client’s name private. The client is real, and so is the system.
- Client
- A 50-year-old Philippine food manufacturer with seven companies in 15 cities, from Metro Manila and Cebu to Davao and General Santos
- Industry
- Food Manufacturing
- Services
- Process Mapping, Product Design, Web App Development
The challenge
Sales teams in every city ask for tarpaulins and in-store signage. Each request went through 16 roles, from sales to designers, suppliers, and finance, all on Viber, WhatsApp, email, and spreadsheets. Nobody could tell who was holding a request.
What we built
We turned the client’s process document into a 13-stage workflow. Requests move up a three-level sales approval chain, then to designers, who get work based on their current load. After that, suppliers quote, produce, and upload receipts. Each stage has a timer and an owner.
The result
Live 4 weeks after signing.
Every request from 15 cities and seven companies is in one system.
Each company’s managers can approve only their own company’s requests.
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