Ask Symph Vol. II

Hi, and Happy New Year! In Ask Symph Volume I, we answered the most basic questions about Symph. This month we answer some common doubts and questions about working with a web services firm.

Working with us, a design and development company

With big budgets come great responsibility, they say.

What kind of clients do you work with?

We work with big and small companies who believe the same thing we do, that we can change the world by doing the things we love. If you care enough about something and you think technology can help you get it out in the open, we're the right team for you.

All I know is I need a website. Can you help me with that?

Sure. Drop us an email at hi@sym.ph and we'll tell you what we think works best for your project. We can set up a Skype call, or meet over coffee if you prefer.

How many days does it take to get a simple website ready?

The short answer is that it depends.

The longer answer starts with the process almost every web project goes through, which is research and discovery, then design, development, testing and launch.

We can't give a price for a website without knowing more about it, and the same goes for its timeline. A few of the things that affect how long a project takes:

• The size or scope of the project.
• Client approvals along the way, which is why the time to build a website varies from project to project.
• How ready you are. Knowing exactly what you want, and having your content ready before the design work starts, gets the project to launch faster.

Will I own my website?

Once it's paid in full, of course. Our projects come with our own hosting, and you can always have the site moved to your own servers if you want.

I already have a website and need you to redesign it. Is that cheaper than building a new one?

Unfortunately not. It's a common misconception, but redesigning a website also means redesigning the structure of its code, so it goes through the usual Web Design and Development Process.

Can you design my logo?

Yes and no. We don't design a logo on its own, but we do create full branding and design for businesses and projects. We want to be hired for our ideas as well as our hands.

Other things we don't do are spec work, photo studio work, television and radio ads, and dangerous drugs.

What happens if I run into (technical) problems, or need changes after the website is handed over to me?

You can always ask someone you know who knows web development to help you out. If you'd rather have it taken care of, you can subscribe to one of our symphcare plans.

symphcare.com

Think of it like getting a car. Once it's on the road, it needs repairs, maintenance and upgrades to keep it running, whether you drive it regularly or not.

That can look like a never-ending expense for something that seems simple, but a website brings you value over both the short and the long term.

How do I know you're for real?

Send us an email or message us on our social media pages. You can also look for one of our teammates at tech events around the city, and if you can't find one, become one by writing to join@sym.ph.

If for some reason you want to send us snail mail or ring our doorbell, our company address is 350-T V. Urgello St, Cebu City, 6000 Cebu.

Are you available 24/7?

Most likely.