How Branchify helps restaurants and cafes manage their branches

The problem

Running a restaurant or cafe is one thing, and running one with multiple branches is a lot harder.

You have to keep hold of everything that comes with it, from making sure every branch gives good customer service, to tracking how customers rate each branch, to getting maintenance issues fixed as soon as possible.

We have seen this struggle with some of our clients who run multi-branch businesses. Checking by hand that every branch delivers the service your brand promises takes too much time and effort, and the time spent micromanaging could have gone into higher-level strategy.

The solution

We have always believed technology can solve business problems, so we built Branchify, a branch management system for food and beverage businesses.

Branchify lets management track every branch in three areas, which are audit, maintenance and feedback.

Audit

Growth brings problems, and quality has to hold across all your branches. Branchify lets you monitor each branch's performance on the quality metrics that matter to your industry.

You can track performance trends over time and compare branches to check that your business delivers the quality your brand is known for.

Maintenance

The list of things to fix at one branch is hard enough, and once you've scaled to 10 it can set your hair on fire, not to mention how your customers feel when things are broken.

Branchify tracks every maintenance request from every branch, shows you the status of each issue and gives you the control to get things done.

Feedback

Once you run more than one branch, your customers can't walk up to you and give feedback in person.

Branchify keeps you connected to them by tracking all your customer feedback so you can assess how each branch performs. Set up a feedback form and put QR codes in your branches for customers to use, then see the results on a leaderboard that ranks your branches by feedback score.

Branchify is in use at Red Lizard, Tavolata, the Abaca Baking Company, Phat Pho, Luncheonette, Maya and Abaca Boutique Resort.

Schedule a demo of Branchify to see how it works.